Schedule of Rates

SCL Limited - Schedule of Standard Rates

	Last updated: 1 September 2009
1.0	Introduction
1.1	This schedule outlines the standard rates for services offered by SCL Limited. Other rates may be applicable, by negotiation.
1.2	These rates are effective 1 September 2009 and may be varied from time to time (as per clause 5.11 of our Standard Terms and Conditions).
2.0	Schedule of Rates
2.1	Standard rates are as follows:

	Service	Charge
	*STANDARD RATES*
	Break/Fix Onsite Services (equipment repairs) (Minimum onsite fee: 0.5 hour plus travel)	$105 / hour
	Workshop Repair Services (Minimum inspection fee: $68.50)	$105 / hour
	Network Support, Consulting, Installation, Development Services (during normal business hours)	$110 / hour
	Industrial Electronics & Marine Services (design, build, repair)	$110 / hour

	*AFTER HOURS/PUBLIC HOLIDAYS*
	After Hours and Public Holidays	$160 / hour
	After Hours Callout Fee	add $50
	Public Holiday Callout Fee	add $300

	OTHER FEES
	Onsite fee (includes travel time, within the Dunedin CBD)	$35.00
	Travel (outside the Dunedin CBD)	$0.65/km plus $50/hour
	Administration Fee (applicable to all jobs with a labour component, to recover the cost of communications, tolls, account administration etc)	$5.50
	Remote Support Access Fee	$20.00 / job
	PC Image Fee	$20.00 / image
	Server Image Fee	$110.00 / image
	Note: all charges above are in $NZ and must have GST added.

2.2	Normal response time guarantee is within 8 hours during normal business hours (8:30am-5:30pm Mon-Fri). SCL strives to (and achieves) a response to most requests within 2 hours of receiving the request although only offers a guarantee of a response within 8 hours. We triage all requests to ensure that requests for issues causing service disruptions to client systems are treated as most urgent and responded to quickly.
2.3	For those clients who require a more formal guarantee of a response time, arrangements can be made for 1, 2 or 4 hour response time guarantees.
3.0	Arranged After Hours Support
3.1	This service is available for clients who need to ensure that service is available for critical equipment which is running at other than normal business hours. This service is provided by arrangement, with the required after-hours times being specified.
3.2	Costs for this service are: - Technician on stand-by: $1.90 per hour - Cost per call: standard after-hours rate with a minimum charge of TWO hours per call - Onsite/travel fees apply
3.3	Response time for arranged after-hours support is a maximum of ONE hour from receiving the request.
4.0	Casual After-Hours Support
4.1	Normal clients who have not made an after-hours arrangement may get emergency service but this is dependent on the availability of a technician.
4.2	Costs for this service are: - Call-out fee of $50 per call - Rate per call: standard after-hours rate with a minimum charge or TWO hours per call - Onsite/travel fees apply
5.0	Statutory Public Holiday Call-Outs
5.1	Note that an additional $300 per call applies to all call-outs on a Statutory Public Holiday.
6.0	Telephone Support
6.1	Telephone support, during normal business hours, where technician/engineers are available is charged at the standard network rate in 10-minute increments.
6.2	Telephone support outside of normal business hours is charged at After Hours Support rates.
7.0	Goods and Services Tax
7.1	Note that all rates must have Goods and Services Tax (GST) added.