Service Centre Standard Terms and Conditions

SCL Limited - Standard Terms and Conditions - Service Centre (Equipment Repairs)

These terms and conditions relate to the provision of Service Centre Repair Services (equipment repairs) by SCL Limited only. For terms and conditions related to all other services, see here.

	Last updated: 1 January 2010
1.	All items submitted to the SCL Limited ("SCL") service centre for repair are subject to a minimum inspection fee. This fee, payable in advance, covers the cost of inspecting the item and determining the cost to repair the fault identified.
2.	Following inspection, SCL will provide the customer with a quote ("the quote") for the cost of remedial work. The customer must accept the quote before SCL proceeds with the work. If the additional remedial work is accepted, the cost of the pre-paid inspection fee will be deducted from the final invoice for the cost of repair.
3.	The repair undertaken by SCL will be a full service of the customer's item including appropriate diagnostic testing to ascertain any remedial work required to be carried out.
4.	If it is ascertained that remedial work is required and SCL does not have sufficient confidence that the item, once repaired, will have a reasonable life expectancy, SCL will recommend to the customer that the item is beyond economic repair.
5.	All remedial repair work carried out by SCL will be undertaken in a timely manner except that SCL will not be responsible for any delays outside its control, including those caused by unavailability of parts or components from respective distributors of proprietory branded product, but notwithstanding that SCL reserves its right to source alternative equivalent parts from any source whatsoever provided they are of comparative quality.
6.	The customer is responsible for backing up data prior to the item being serviced. If, during servicing, any action by us could or would cause data to be lost we will contact the customer and provide the option for the data to be backed up by us (at additional cost) before we proceed with servicing. In the event that data cannot be backed up due to hard drive errors, the customer will be advised. The customer is responsible for the restoration of any data to the repaired item, although SCL can provide assistance with this at additional cost if required.
7.	In the case of laptop and desktop computers, a full format recovery of the contents of the hard drive (resetting the software installed on the unit to factory default settings) may be required. In this instance, the customer is responsible for providing all recovery media. Where the customer cannot provide the media, standard 'default' media provided by the manufacturer will be used. In this instance, SCL is not responsible for any loss of any additional applications that may have been installed to the item by the retailer but are not included on the manufacturer's default recovery configuration.
8.	On completion of all remedial work SCL will invoice and give notice ("the notice") to the customer to arrange delivery to or collection of the item by the customer. If, after the expiry of 30 days from the date of the notice the customer has failed to make reasonable efforts to arrange for the collection of the item duly repaired the customer then authorises SCL to sell or otherwise dispose of the item and deduct from any proceeds of sale any money owing for the cost of inspection and/or repair, reasonable costs of storage and expenses of sale. Thereafter, SCL may recover any balance due from the customer.
9.	Unless by prior arrangement between SCL management and the customer, terms of trade are payment in full on completion of work and before delivery to or on collection of the item by the customer. Where payment terms have been agreed, terms of trade are payment in full on the 20th of the month following date of invoice.
10.	SCL provides a 90-day warranty for all service repair work covering both faulty hardware and workmanship. Warranty extends only to the components replaced.
11.	SCL reserves its right of lien entitling it to retain the customer's item until all repair work duly invoiced is paid for in full by the customer.
12.	The customer grants SCL a security interest in all parts, componentry and other consumable items installed during the process of repairing the customer's item until all repair work, including labour duly invoiced to the customer is paid in full.
13.	All claims must be made within 7 days to SCL management for any courier damage or loss. Packaging must be kept for courier damage claims to be accepted.
14.	SCL will take reasonable care of the item while it is in our possession. If the item is damaged in any way while in our care, and it can be proven that the damage did not previously exist before delivery to SCL, SCL will repair the damage at our cost. SCL is not responsible for any damage to the item that existed before the item came into our possession.
15.	While the item is in SCL's possession, SCL will maintain full insurance to provide cover for the item in the event of theft, fire or other loss or significant damage of the item.
16.	When receipted into our service centre, a full inventory of all supporting components (power cables, power packs, mice, carry case, additional print cartridges etc) provided to SCL with the item will be recorded against the service job, and confirmed by the customer. SCL is not responsible for the loss of any supporting components that are not registered on this inventory.
17.	To complete servicing of some equipment SCL may require the customer to provide user account details and passwords for login accounts and/or Internet connections. SCL will undertake to ensure this information remains secure at all times and will only make this information available to the technicians assigned to work on the item. Any record of usernames/passwords supplied by the customer will be destroyed when the item is returned to the customer.
18.	It is accepted that any products and/or services supplied by SCL are acknowledged as being for business purposes only and you acknowledge that they are not for private use and therefore are not covered by the NZ Consumer Guarantees Act 1993 or any of its successors.
19.	Unless explicitly stated, all figures quoted are exclusive of NZ Goods and Services Tax.
20.	SCL acts as a warranty service repair agent for a number of manufacturers. Where a customer's item is being repaired under manufacturer's warranty, additional terms and conditions specific to the manufacturer may apply.
21.	By authorising SCL to proceed with the repair of the item, the customer is accepting that these terms and conditions will apply.
22.	For a schedule of SCL rates related to all services, see here.